¿Te da miedo cada vez que tienes que llamar a otro país que no habla español o coger una llamada de un extranjero?

Pues ¡ya no! Aquí vamos a enseñarte cómo  hacerlo, usando unas estructuras y vocabulario básicos.

Imagina que tienes que hacer una llamada:

“Hi / Good morning.

Could I speak to Mr Johnson please?

O

I’m calling to speak to Mr Johnson

My name is Susana from Oxytech, Spain.

O

This is Susana from Oxytech, Spain.”

(Si no te pueden pasar porque no está o está reunido)

“Oh, ok. Could you tell him please that Susana called from Oxytech, Spain and ask him to contact me when he can? Thank you so much.

O

Oh dear, it is quite urgent. When can I get in touch with him?

Thank you so much. I think he has my number but just in case, here it is: Spain – 666660000

Thank you. Goodbye. Have a good day.

 

Cuando coges una llamada de un país extranjero:

“Good morning, this is Susana. Can I help you?

I’m afraid Sr Gonzalez isn’t available at the moment. Can I take a message?

O

I’m sorry, Sr Gonzalez is in a meeting right now. Would you like to leave a message?

Yes, of course. Who is calling? I’ll pass you through.

O 

Yes, of course – can you hold a moment and I’ll try to find him. Ok, passing you through now.

O

Would you like to speak to another person from the department?

O

Can I ask what it is in relation to?

O

Can he phone you back later? She can’t take the call at the moment.

Could you tell me your name and phone number please?

Could you repeat that please? I didn’t quite get it.

Can you spell your surname please?

What is a good time to contact you?

TIPS:

  • No tengas miedo de pedir que hablen más despacio:

Could you speak a little slower please? I can’t hear you very well.

  • Habla despacio y claro para que te entiendan. Muchas veces no entienden porque lo has dicho muy rápido o no muy claro.

I’m sorry, I’ll repeat that for you.

  • Recuerda que ¡ellos también pueden estar un poco nerviosos cuando hablan por teléfono!
  • Hay que mantener la calma y la confianza en tu inglés y tener una sonrisa puesta.
  • Recuerda que siempre es bueno usar mucho please / thank you para que tengan buena impresión de ti. 

Bueno, ¡suerte! Y no tengas miedo de coger el teléfono. ☺